PRIVACY POLICY
Last Updated: 12.03.2025
- INTRODUCTION
1.1. This Privacy Policy explains how Mobilecarvaletingberkshire.co.uk (“we”, “our”, or “us”), operated by Pro Valeting, collects, uses, and protects your personal information.
1.2. By using our website, you consent to the collection and processing of your data as outlined in this policy.
DATA WE COLLECT
2.1. We may collect the following personal data:
- Name
- Organisation name
- Email address
- Phone number
- IP address
- Cookies and tracking data (Google Analytics, Facebook Pixel)
- Any other information provided through our web forms
HOW WE USE YOUR DATA
3.1. We collect personal data to:
- Share inquiries with third-party valeting providers
- Respond to user inquiries and support requests
- Improve website performance using analytics and tracking tools
- Ensure compliance with legal obligations
LEGAL BASIS FOR PROCESSING
4.1. We process personal data based on user consent, which is obtained when users submit inquiries via our website.
DATA SHARING
5.1. We only share user data with third-party training providers to facilitate inquiries. We do not share data with marketing partners, advertisers, or any other external entities.
DATA RETENTION
6.1. We retain user data as required by law and delete it when no longer necessary for the purposes collected.
USER RIGHTS
7.1. Users have the right to:
- Request access to their personal data
- Request correction or deletion of their personal data
- Withdraw consent for data processing
7.2. To exercise these rights, contact us at web@mobilecarvaletingberkshire.co.uk.
COOKIES & TRACKING
8.1. Our website uses cookies and tracking technologies, including:
- Google Analytics for website performance monitoring
- Facebook Pixel for tracking user interactions
8.2. Users can manage or disable cookies through their browser settings.
- CALL RECORDINGS
9.1. We record all inbound and outbound calls for quality assurance, training, and monitoring purposes.
9.2. A recorded message is played before the call is connected, informing all participants that the call may be recorded.
9.3. By continuing with the call after hearing the message, you consent to the call being recorded.
9.4. Call recordings are stored securely and retained in accordance with our data retention policy.
- DATA SECURITY
10.1. We implement normal security measures to protect personal data, including encryption and secure database storage. - CHANGES TO THIS POLICY
11.1. We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. - CONTACT INFORMATION
2.1. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: web@mobilecarvaletingberkshire.co.uk